Services
Structured support for account recovery, trust & safety incidents, and growth systems. Clear deliverables, response windows, and a strict no-password policy.
Deliverables
- Case triage + issue classification (disabled / hacked / impersonation / access / policy)
- Ownership evidence pack (templates + assembled bundle)
- Escalation workflow notes + decision tree
- Post-resolution hardening checklist (MFA, email hygiene, device audit)
- Monitoring / impersonation watch guidance (where applicable)
Scope
- • Account recovery
- • Impersonation response
- • Policy/appeal packaging
- • Growth systems + content ops
- • Reels creative ops + A/B framework
Response windows (targets)
Triage
T+2h
Initial classification + checklist
First action
Same day
Evidence packaging + workflow start
First resolution target
24–48h
Depends on case type + signals
Targets, not guarantees—platform decisions can be non-deterministic.
What we need from you
- Account URL + username
- Issue type + first incident timestamp
- Any prior ticket IDs / emails / screenshots
- Ownership proofs (business docs, prior access evidence, device history)
- Clear timeline (what changed, when, and what you tried)
No-password policy
We never request passwords or 2FA codes. If anyone asks, treat it as suspicious.